Privacy Policy idnscore – Malaysia User Data Protection

1Introduction and Scope of the Privacy Policy

Idnscore, which operates the online casino platform at https://idnscore.fun, is fully committed to protecting the privacy and data security of all our users. This Privacy Policy transparently explains how we handle your personal information from the moment you first browse our website until you become an active member of the idnscore platform.

This document applies to all users accessing the idnscore platform via web browser, mobile app, or any other digital channel we operate. By using our services, you acknowledge that you have read, understood, and agreed to the data protection practices described in this document.

This Privacy Policy should be read together with Terms and Conditions idnscore, which forms part of the overall agreement between you and our platform. In the event of any conflict, this Privacy Policy shall prevail for matters relating to personal data.

2Types of Personal Data We Collect

Idnscore only collects personal data that is strictly necessary to provide users with a secure, seamless, and high-quality service. The following are the categories of data we collect and their purposes:

Data is collected through several channels: directly when you register or fill in a form, automatically via cookies and tracking technologies when you use the platform, and from trusted third parties such as payment providers for identity verification purposes.

3How We Use Your Data

Every use of your personal data by idnscore is based on a valid legal basis and a clear purpose. We use your data for the following purposes:

• Account Management: Creating, managing and securing your idnscore account, including identity verification, password recovery and profile information updates.
• Transaction Processing: Processing all deposits and fund withdrawals securely and accurately through your chosen payment channels.
• Fraud Prevention: Identifying and blocking suspicious activity, platform abuse or fraud attempts that could compromise the security of your account and other users.
• Legal Compliance: Meeting our legal obligations including anti-money laundering (AML) requirements and user age verification.
• Service Improvement: Analysing usage patterns to improve platform design, introduce new games and enhance the overall user experience.
• Communications: Sending important account-related notices, security updates, promotional information (if you have opted in) and responses to your enquiries.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offering appropriate support tools to users who need them.

Idnscore will not use your data for any purpose not stated in this policy without obtaining your consent in advance. All data processing is based on contractual necessity, legal obligation, legitimate interest, or your explicit consent.

4Data Sharing and Disclosure

Idnscore takes a highly limited and cautious approach to sharing user data. We does not sell your personal data to any third party for commercial or marketing purposes. Data sharing only occurs in the following limited circumstances:

• Trusted Service Providers: Companies that assist us in operating the platform, such as cloud infrastructure providers, payment processors, and gaming software providers. All such parties are bound by strict confidentiality agreements and may only process your data in accordance with idnscore's instructions.
• Legal Requirements: When we are required by law, court order, or a valid request from government authorities to disclose certain information.
• Rights and Safety Protection: To prevent, detect, or investigate illegal activity, fraud, or security threats involving our platform or our users.
• Business Restructuring: Should idnscore be involved in a merger, acquisition, or asset sale, user data may be transferred to a successor entity, provided that an equivalent or higher standard of privacy policy is maintained.

5Our Data Security Measures

Protecting your data is more than a legal obligation for idnscore — it is a moral responsibility we take seriously. Our security infrastructure is built on a "layered defence" principle to ensure user data remains protected at all times.

• End-to-End Encryption: All communications between your device and the idnscore platform are secured with the latest TLS 1.3 protocol using AES-256 encryption.
• Data Segregation: Sensitive financial data is stored separately from general profile data, with distinct access controls for each layer.
• 24/7 Monitoring: Our cybersecurity team continuously monitors systems to detect any unusual activity or intrusion attempts.
• Regular Penetration Testing: The idnscore platform undergoes regular security testing by independent third parties to identify and address any potential vulnerabilities.
• Two-Factor Authentication: 2FA is available to all users as an additional layer of protection to prevent unauthorized access even if your password is compromised.

6Cookies, Tracking Technologies and Your Choices

The idnscore platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain login session security and collect analytics data that helps us improve our services. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled without affecting basic website functionality.
• Performance Cookies: Collecting information about how you use the platform (such as most frequently visited pages) to help us improve design and functionality.
• Functional Cookies: Remembering your preferences such as language, display theme and other personal settings so you do not need to reconfigure them each time you log in.
• Analytics Cookies: Used to understand overall platform usage patterns in an aggregated and anonymous manner for continuous improvement purposes.

You can control and manage cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the idnscore platform. We recommend keeping at least essential cookies enabled for an optimal user experience.

7Your Rights Regarding Personal Data

As an idnscore user, you have the following rights regarding your personal data that we process, in accordance with applicable data protection legislation:

To exercise any of the above rights, please contact our data protection team via email at [email protected] or via live chat within the platform. We will process your request within 30 business days.

8Data Retention Period

Idnscore does not retain your personal data for longer than is necessary for the original purpose of collection or as required by applicable law. The following are our general data retention guidelines:

• Active Account Data: Retained for the duration your account is active and for an additional period after account closure for audit and legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years as required by Malaysia's financial and taxation legislation.
• Security Logs: Retained for 12 months for security incident investigation and fraud prevention purposes.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.
• Support Communication Records: Retained for 3 years for quality training and dispute resolution purposes.

When data is no longer required, idnscore will securely delete or anonymise it using industry-standard methods. Anonymised data may be retained indefinitely for analytics and statistical purposes.

9International Data Transfers

As a globally operating digital platform, idnscore may need to transfer your personal data to servers located outside Malaysia for operational, backup, or processing purposes by trusted service providers.

In all cases of international data transfers, idnscore ensures:

• The recipient country or entity maintains data protection standards equivalent to or higher than Malaysia's standards.
• Appropriate data transfer agreements are in place with all recipient parties, including internationally recognised Standard Contractual Clauses.
• Transferred data is subject to technical and organisational security measures equivalent to those applied in Malaysia.

10Child Protection

The idnscore platform is exclusively for users aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18.

If we discover that we have inadvertently collected personal data from anyone under the age of 18, we will take immediate action to delete that data and close the associated account. Parents or guardians who become aware that a child under their care has registered on the idnscore platform are urged to contact us immediately via our support email.

11Privacy Policy Updates and Changes

Idnscore reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, new legal requirements, or improvements in how we handle user data.

When significant changes occur, we will:

• Displaying a clear notice on the idnscore platform homepage at least 14 days before changes take effect.
• Sending notification emails to all registered users outlining the key changes made.
• Updating the "Last Updated" date at the top of this document.

Continued use of the idnscore platform after the effective date of any changes constitutes acceptance of the updated policy. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.

12Contact Our Data Protection Officer

Idnscore has appointed a Data Protection Officer (DPO) responsible for ensuring compliance with our privacy practices. If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us.

• Email: [email protected]
• Live Chat: Available 24/7 directly on the idnscore platform
• FAQ: Visit page FAQ for answers to the most frequently asked questions

We are committed to responding to all privacy-related enquiries within 5 business days. For more complex complaints requiring thorough investigation, we will keep you informed of the progress within that period and provide a final resolution within 30 business days.